1. Why Sacred Statues Have Specific Return Guidelines
Each Anant Arts sculpture is a sacred creation involving days of clay modelling, foundry bell metal casting, 24K gold molecular electro-deposition, and optical lacquer baking. Because these items are consecrated and intended for sacred sanctuaries, pooja rooms, and celebratory milestones, they cannot be returned for arbitrary reasons once unsealed.
2. When Are Replacements Provided?
We provide an immediate, unconditional free replacement or full refund under the following situations:
- Transit Damage: Cracks, fractures, dents, or detachment incurred during courier handling.
- Manufacturing Flaw: Plating defects or incorrect finish significantly deviating from catalogue specifications.
- Incorrect Item Received: If an incorrect deity posture, size, or material variant was dispatched by error.
3. The 3-Step Video Unboxing Protocol
To activate your transit insurance claim and priority replacement dispatch, please follow this straightforward procedure:
- Record Before Opening: Start a continuous, unedited video showing the unopened outer cardboard/wooden crate with the shipping label clearly visible.
- Unbox on Camera: Open the security seals, remove the foam chambers and velvet box, and gently inspect the sculpture on video.
- Share within 24 Hours: Send the unedited video along with your Order ID to anantarts39@gmail.com or WhatsApp our dispatch desk at +91 72758 19354 within 24 hours of delivery.
4. Replacement Processing Timeline
Once our quality assurance team verifies the unboxing video (typically within 4 to 6 business hours), a fresh replacement is queued for priority dispatch from our Jaipur workshop. You will receive a new express tracking number within 24–48 hours.
5. Non-Returnable Scenarios
The following cases are not eligible for return or refund:
- Claims submitted without a clear, continuous unboxing video or reported after 24 hours of confirmed delivery.
- Customized commissions with personalized patron name engravings or bespoke dimensions requested by the buyer.
- Items that have been subjected to chemical cleaners, abrasive scrubbers, or intentional tampering after delivery.