1. Delivery Coverage & Pincodes
Anant Arts delivers across all states and Union Territories in India, covering more than 25,000 active pincodes. Whether delivering to metropolitan centers (Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Kolkata, Pune) or tier-2 and tier-3 towns, your shipment travels under dedicated surface or air cargo routes.
2. 4-Layer Master Artisan Packaging Protocol
Given the delicate electroplated gold detailing and significant weight of our cast sculptures, each order undergoes our strict 4-stage packaging protocol:
- Layer 1 — Acid-Free Silk Wrap: Direct contact wrap protecting mirror-finish 24K gold and silver electroplated coatings from atmospheric friction.
- Layer 2 — Handcrafted Royal Velvet Box: Saffron or crimson cushioned presentation box preserving fine facial chisel work.
- Layer 3 — High-Density EPE Foam Moulding: Custom CNC cut dense foam casing absorbing sudden drops, vibrations, and shockwaves.
- Layer 4 — Reinforced Heavy Corrugated / Wooden Crate: 7-ply export-grade outer carton or wooden frame banded with tamper-evident security seals.
3. Order Processing & Dispatch Timelines
| Product Category | Processing Time | Estimated Delivery |
|---|---|---|
| In-Stock Ready Sculptures | 24 - 48 hours | 3 - 6 business days |
| Custom Engraved / Bespoke Orders | 3 - 5 business days | 5 - 8 business days |
| Large Temple Murtis (2+ feet) | 7 - 12 business days | Special freight (7-14 days) |
4. Real-Time Tracking & Notifications
The moment your consignment is handed to our express courier partner, you will receive an automated tracking link via SMS, Email, and WhatsApp. You can also monitor real-time transit milestones on our Live Order Tracking portal using your Order ID and contact number.
5. Cash on Delivery (COD) Guidelines
Cash on Delivery is available across most serviceable pin codes for orders up to ₹50,000. For high-value custom temple sculptures and bespoke commissions exceeding ₹50,000, we require a partial advance deposit to initiate Jaipur foundry casting.
6. Transit Damage & Free Replacement Protocol
Every single shipment is 100% insured against loss, theft, and accidental handling damage. In the extremely rare event that your package arrives in a damaged condition, we provide an immediate, free replacement. Please ensure you record a continuous, unedited unboxing video upon receiving the package and notify us within 24 hours.